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New claim

Product is dysfunctional

A product for which a withdrawal from the contract has already been applied cannot be claimed at the same time.

Find an order

Document type

Invoice

Receipt

Order number

Order ID

Invoice number

You can find the order number on your invoice. If you need help, contact customer support.

Enter the receipt number

Receipt numberEnter the full "DOKRPID" number from the receipt, including letters.

Receipt uid ending numberReceipt Uid Ending Number Help

If you can't find the receipt number, see

a sample demonstration.

Information about claimed product

Invoice number or receipt number

Date of purchase

To display the list of items, please enter the order number first.

Claim made by

First name

Last name

Telephone number

Street and house number

City

Postal code

Address addition

I prefer my claim to be dealt with the following way:

Repair

Replacement

Reimbursement

Appropriate discount

*The final method of solution will be decided by an authorized service center based on the diagnostics of the goods. The hierarchy of the solutions applied is discount, repair, exchange, refund. In case of rejection, the goods are sent back to your address.

Bank account number in case of refunding the purchase price

If all applicable provisions required by law are met, the purchase price will be refunded using the same payment method as I initially used for the purchase. When paying in cash, by cash on delivery, or by another method that does not allow a refund in the same way, I agree that the refund will be credited to the following account number:

Account number / IBAN

Delivery address in case of repair or replacement of the goods

The address for returning the claimed goods is the same

First Name

Last Name

Phone Number

Street name and house number

City

Post code

Additional address

I request the claimed product to be picked up at the following address

The address for picking up the claimed goods is the same

First Name

Last Name

Phone Number

Street name and house number

Additional address

City

Post code

Pickup country

I will wrap the claimed product carefully and will include a printed out receipt. We want to order a right courier to pick up your parcel, therefore we need you to give us some information about the package we are going to pick up.

Length (cm)

Height (cm)

Width (cm)

Weight (kg)

Add another package

I want to be notified about the status of the claim via email

E-mail

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New claim

Find an order

Document type

Order number

Enter the receipt number

Information about claimed product

Claim made by

I prefer my claim to be dealt with the following way:

Delivery address in case of repair or replacement of the goods

I request the claimed product to be picked up at the following address

I want to be notified about the status of the claim via email