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New claim

You have sent me a wrong product

A product for which a withdrawal from the contract has already been applied cannot be claimed at the same time.

Order number

Order ID

Invoice number

You can find the order number on your invoice. If you need help, (Contact)

Information about the missing products

Invoice number or receipt number

Date of purchase

I solemnly declare that the goods in the shipment were missing, the wrong goods were delivered and I request the collection of the wrong goods at the indicated address and request the delivery of the correct goods to the original delivery address.

To display the list of items, please enter the order number first.

I prefer my claim to be dealt with the following way:

Send the right product

Refund

*The final method of solution will be decided by an authorized service center based on the diagnostics of the goods. The hierarchy of the solutions applied is discount, repair, exchange, refund. In case of rejection, the goods are sent back to your address.

Bank account number in case of refunding the purchase price

If all applicable provisions required by law are met, the purchase price will be refunded using the same payment method as I initially used for the purchase. When paying in cash, by cash on delivery, or by another method that does not allow a refund in the same way, I agree that the refund will be credited to the following account number:

Account number / IBAN

Delivery address in case of delivering the right goods

Delivery address

First Name

Last Name

Phone Number

Street name and house number

City

Post code

Additional address

I request the wrong product to be picked up at the following address

The address for picking up the claimed goods is the same

First Name

Last Name

Phone Number

Street name and house number

Additional address

City

Post code

Pickup country

I will wrap the wrongly delivered product carefully and will include a printed out receipt We want to order a right courier to pick up your parcel, therefore we need you to give us some information about the package we are going to pick up.

Length (cm)

Height (cm)

Width (cm)

Weight (kg)

Add another package

I want to be notified about the status of the claim via email

E-mail

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Select country

By submitting the complaint I confirm that I have read the Terms and Conditions and Information on the processing of personal data.