Choose country for shipment delivery

More joy with an account Muziker Smile
nz
Shopping Cart

Your shopping cart is empty

Latest Products Favourite choice Unboxed Bundles Discounts Gift ideas

Confirm your location

Shop at

All Muziker sites:

More sites
Back

New return

Request a refund

I want to return the items and I want to refund purchase price or send me a voucher

Some goods cannot be returned. If we receive goods that are included in this category, they will be automatically sent back to you. By law, the right of withdrawal from the contract can be exercised within 14 days. However, for customers who are members of the Muziker Smile loyalty program, this period is extended, up to 30 days. More information.

A product for which a withdrawal from the contract has already been applied cannot be claimed at the same time.

If you withdraw from all items in the order in one or multiple withdrawals, the shipping service will be automatically added to the last withdrawal after it is created.

Find an order

Document type

Invoice and order number

You'll find both of these details in your invoice. If you need help, contact customer support.

Enter the receipt number and „UID” number

If the "DOKRPID" number on the document begins with two letters, enter the entire "DOKRPID" number including the letters. Otherwise enter the "č.d." number.
Enter the last 4 digits of the UID number from the document.
If you can't find some of the numbers on the receipt, see
a sample demonstration.

Bank account number

The purchase amount will be refunded to me in the same way I paid it when I made the purchase.

When paying in cash, by cash on delivery, or by another method that does not allow a refund in the same way, I agree that the refund will be credited to the following account number:

Product data

Invoice number

Date of issue

Enter the order number and invoice number to see a list of items.

Settlement and handover of the goods

For purchases made with a receipt, the settlement is made in the form of a voucher, not a refund.

Store Handover Info Html

Contact person

Please let me know next steps of resolving this withdrawal request by email.

In order to improve quality of our services, please explain the reason for the return of the goods

Attachments (photo, video) - optional

Tip: you can select multiple files at once by holding down the CTRL key on a PC (CMD on a Mac).

Choose file
Allowed file formats: jpg, jpeg, gif, png, pdf, doc, docx, mp4, avi

Convenient pick-up of the parcel from your address

Don't you have the time to or don´t you feel like dealing with the shipping back to us? Use our courier and hand over the parcel at your address.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
By submitting the withdrawal from the contract I confirm that I have read the Terms and Conditions and Information on the processing of personal data.
© 2004-2026 MUZIKER a.s.