Professional Customer Care

At Muziker, we want the customer to experience the strength of high-quality service from the very first contact. The wide range of musical instruments, LPs and CDs, studio and audio-video equipment, and DJ gear is the foundation, but the real added value comes from expert care and personal attention. Contact with a real human cannot be replaced by a robot or automated message.

Our customer care team consists of musicians and experts in the music segment who know the products and customer needs perfectly. Team members are either native speakers or expert communicators in their respective foreign languages, enabling them to communicate professionally in multiple European languages and meet a variety of customer requirements in our e-shops across 35 countries in Europe.

We communicate with customers via quick online chat, phone, or e-mail. We can guide them through our range of musical instruments and accessories, compare their functions, features, and specifications, check compatibility with other products, and advise on selection based on playing style or level of experience. Of course, we also provide additional information on order processing, payment, delivery, or the current status of claims.